Refund policy (draft)
Draft for solicitor review. Not in force. This page is not linked from the site menu.
Draft for solicitor review. Do not treat this page as the contract. It belongs with the terms of sale (draft).
Who refunds
Refunds are made by Motor Cover Ltd, trading as Motor X Checks, company number 16618093, ICO registration number ZC280666. Motor Cover Ltd is not VAT registered. Prices include no VAT. Registered office: 78a Upper Aughton Road, Southport, England, PR8 5NJ. Contact: info@motorxchecks.co.uk.
No data
Factory X Extras is refunded in full when the supplier returns no build-sheet data. Service X History is refunded in full when the supplier returns no service records. The order is marked “No data found - refunded”. No charge if no data is found for those two checks.
Provenance X Check is charged when the check runs, including when no record is found. An empty Provenance X Check result is not refunded for lack of data.
Failed checks
A paid check is refunded in full when it fails for a technical reason: a provider error, missing configuration, a timeout, or an HTTP error. That applies to Factory X Extras, Service X History and Provenance X Check. The order is marked “Check failed - refunded”. Provenance X Check is refunded only in that failed case, not merely because the record was empty.
The refund is the amount paid for that check. It uses the card payment’s refund, once only for that order. If the payment reference is missing, or the refund does not complete, the check stays failed and the refund is tried again when the payment provider allows it.
MOT history
The public MOT history check is free. There is nothing to refund.
Cancellation before supply
A consumer’s 14-day cancellation right for digital content, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, is described in the terms of sale draft. Immediate supply needs the consumer’s express consent and an acknowledgement that the cancellation right is then lost. That consent wording is not approved yet. Until a solicitor signs it off, do not rely on a waiver.
How to ask
If a refund that this policy describes has not appeared, email info@motorxchecks.co.uk with the registration, the check name, and the email used at payment. We aim to acknowledge a complaint within 5 working days and respond within 14 days.